House of Cultures recognizes that it can sometimes be difficult to choose the correct items online and we want to make sure you're completely satisfied with your purchasing experience with House of Cultures.
Our Refunds and Exchanges Policy is all about making it simpler for you to return anything that's 'not quite right' and all clauses listed above also apply to Online purchases.
You can choose to return or exchange your item either in one of our House of Cultures stores or courier it back to our House of Cultures fulfilment Centre.
In order to ensure customer satisfaction, all of your purchases in www.houseofcultures.com are returnable / replaceable within 7 days from the date of delivery to you. This also applies to damaged, defective or wrong items received. You need to do the following in case you intend to return/replace the order:
- Call our customer services at +9747447010 during work hours or email us: Sales@houseofcultures.qa
- You need to make sure that the purchased items are in their original packaging and in sellable condition because used products or damaged packaging would not be processed for return.
- To return any goods, you must produce a receipt/ till slip or gift receipt to the store. It shows when and where the goods were bought.
- Upon receipt of goods, If you placed the order using a credit card, we will refund the price of the item(s) returned to the same card. Please note that it may take up to 7 – 14 working days for the amount to reflect in your bank statement once the payment has been processed.