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Privacy & Cookie Policy

We are House of Cultures W.L.L (“we”, “us”, “our”), and we are committed to protecting your privacy

 

This Privacy and Cookie Policy applies to information collected and processed via our HouseofCultures.qa  website. The Website is owned and operated by House of Cultures , company registered in Qatar (CR #117995) with its registered office at PO Box 24548 located at The Royal Plaza Mall, Al Sadd, Doha, Qatar.

 

By visiting the Website, you are consenting to the practices described in this Privacy and Cookie Policy and our Terms and Conditions. This Privacy Policy provides information on how we collect and use personal data.

 

  1. What Information do we collect and how?

The info given when you sign up for an account on the Website, or place an order for products, or complete any online or off-line form (example in-store and/or online surveys), participate in social media events/promotions with our Website, or communicate with us via any channel (ins-store, email, phone call, sms, WhatsApp, social media, etc..).

Such information may include:

  • Your personal info: Gender, Date of Birth, Nationality, Image, nickname.
  • Your contact info: Full name, address, email, phone number.
  • Your preferences: on shopping and trend and styling level and preferred time of delivery.
  • Your Financial info: Your credit and/or debit card details and billing address. Please note whoever that financial details about your credit/debit cards are only held by our payment processors, who are legally authorized financial entities.
  • Website statistical and basic Analytics Info: your location, the URL you use to access the Website, browser or device type/unique fingerprint, your computer’s IP address and domain type, which pages you visited, search terms you entered, items you clicked on.
  • Transaction related information: Record of orders placed, orders non-completed, items purchased, items placed in a basket then removed, date and time of Orders.
  • Information Received from Other Sources: By logging in to our mobile applications via Facebook or Twitter, or linking your account on our Website to your Facebook or Twitter accounts, you are giving us permission to obtain certain information and content from these accounts. The specific types of information that we may obtain depends on your settings for that account or website, and will be subject to their privacy policies.
  1. What do we do with the Information we collect?

The aforementioned information is collected primarily to optimize the experience we give you and secondarily for advertising and marketing considerations.

Below you may find a brief account of how we utilize the data we collect from you.

Date collected

Objective

Personal Info, Contact Info and Personal Preferences

Register and manage your account on our website

Personal Info, Contact and Location Info and Product Details

Execute successfully your placed order

Credit/Debit Card Details

Collect Payment for your placed order

Device Info, Cookie Identifiers and Browsing Info

Operate and Optimize our website and services

Contact Info, Personal Info Shopping Preferences, Purchase History, Cookie Identifiers

Personalize our Communication to you

 

  1. Who do we share your data with?

To ensure that the best service is provided to you on our website, we partner with service providers and hence we may share your information with those parties to be able to fulfil your order and continuously enhance the experience.

Below you may find a brief account of the nature of service providers and type of data shared.

Data Shared

Service Provider

Objective

Credit/Debit Card Details

Authorized Payment Processors

Collect accurately the payment

Order Info, contact Info and Location

Courier Entities

Deliver your order accurately and timely

All info

Anti-Fraud Providers

Keep us as retailer and you as customer secure

Device Info, Cookie Identifiers and Browsing Info

IT Service Providers

Support and maintain the website

Shopping Preferences and Purchase Record and Spending

Marketing Service Providers

Optimize our communication plan

Shopping Preferences and Purchase Record and Spending

Market Research Providers

Optimize your experience by addressing you with products tailored to your needs and reference

Device Info, Cookie Identifiers and Browsing Info

Search Engine Providers

Optimize the website

Contact and Financial Info

Legal, Auditing, Financial and Insurance Advisory Providers

Comply with public legal Laws

All Info

Government body

Investigate any legal issue

  1. What type of Cookies does our website have?

Cookies are small pieces of information sent by a web server to a web browser, which allows the server to uniquely identify the browser on each page and we use them to collect information and store your online preferences

5 segments of cookies are used as per the below:

Type of Cookies

Objective of Usage

Website Operational Cookies

Enables you to browse around the website and use its features. Without these cookies, services you have asked for such as remembering your login details or shopping basket items cannot be provided.

Website Analytics Cookies

These cookies collect info on modes of Website usage, which allows us to continuously upgrade your shopping experience on our website.

Advertising Cookies

Assist in make advertising more relevant to you and your interests and are also used to limit the number of times you see an advertisement and measure the effectiveness of an advertising campaign.

Shopping Preference Cookies

Make the browsing experience simpler and more personalized by remembering your preferences when browsing online

Third Party Cookies

Enables you to have faster and more secure experience (avoid fraud).

By using our Website you agree that we and they can place these types of cookies on your device and access them whenever you visit the Website or other websites operated by us.

If you want to delete any cookies that are already on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies.

Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our Website.

  1. How do we secure your data?

Your information and it security is critical for us. That is why we take different measures to ensure that they are safely stored on secure servers.

Any payment transaction carried out on our Website is encrypted using MPGS 3DSecure technology. It is your responsibility to keep any Website passwords or login codes issued to or chosen by you, confidential.

All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

We also require that you establish a unique username and password to access your account on our Website and not to keep details of your credit or debit card that would enable any third party to transact using that credit or debit card (such as your CVV number);

We regularly monitor our servers and IT systems for possible vulnerabilities and attacks. However and in spite of these measures, the transmission of information via the Internet is never completely secure. So, any such transmission is at your own risk.

Any changes we may make to this Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back regularly to keep informed of updates or changes to this Privacy Policy.